Writing
Most teams treat accessibility as a check that happens near the end of a project. This post looks at what changed when accessibility testing moved to the start of the research process, using lessons from a rideshare accessibility study conducted with blind and low vision riders.
Read postCard sorting results are often read too literally. This post explains how to interpret sorting data alongside tree testing to build a navigation structure people can actually follow.
AI features raise research questions that go beyond usability, including trust, transparency, and tolerance for error. This post outlines a framework for testing AI features without losing sight of the person using them.
Five participants is often enough to catch major usability problems, but not every problem. This post walks through when a small sample is sufficient and when it is not.
A page can pass an automated accessibility scan and still be difficult to use with a screen reader. This post explains the gap between compliance testing and real assistive technology use.